Whether or not their concerns are justified, whistleblowers can wreak havoc on a healthcare entity.
When a whistleblower suit is brought against a company or practice, there were usually many warnings that were ignored or not dealt with appropriately. Many times, wrongdoings are brought to light internally first.
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Often, the employee who becomes the whistleblower tried to raise the issue internally before going outside the company.
There are also fears of retaliation by many whistleblowers. Fear of retaliation can lead an employee to report wrongdoings to an outside board or entity.
So how do you avoid a whistleblower issue?
While it’s impossible to ensure that you will never have a whistleblower suit on your hands, you can take steps to make sure your employees’ concerns are acknowledged.
First, make sure your employees have a variety of ways to raise their concerns, including an anonymous option.
As part of your regular compliance training, make sure your employees know of all the ways to raise issues and let them know that you want them to come forward with concerns. If your employees bring their concerns forward, it can help you improve your practice, patient care, and working relationships.
Let employees know that you take concerns seriously and will fully investigate, and where necessary, remediate concerns.
When we work with practices and companies on their compliance plans, policies and procedures, or employee handbooks, we make sure to put in place robust internal reporting methods.
Stress the importance of open communication to your employees and then follow through. You can’t expect your employees to believe you, if you don’t take the time to actually listen and address concerns.
Busy practices will often have an attorney investigate and address employee concerns, to have impartiality and attorney client privilege. This also lets your employees know you take their concerns seriously, when an outsider is brought in to investigate.
Having open communication with your employees will lead to better working relationships and a better overall company.
Comment below and let us know how you make sure your employees’ concerns are heard!
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