Are You Continuing to Offer Telehealth?

Many practices will no longer offer telehealth services upon expiration of emergency waivers. 

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Some patients are losing access to their physicians, because of the shift away from telehealth services to in-person office visits. 

Only 12 states still have pandemic-era waivers in place regarding telehealth, with some expiring soon. 

Depending on the state and insurance coverage, many practices have decided to stop offering telehealth appointments. Others have changed policies surrounding telehealth services. 

Staff members at many offices are now having to double-check that patients are actually able to make it to the office for their appointments. 

For small offices with established patient bases, this may not be problematic. 

For larger systems, like John Hopkins, many patients will now have to switch physicians or drive to different states for medical care to continue using their telehealth practitioner. 

Will your office continue to offer telehealth services? 

If so, make sure you know the laws and regulations for your state. 

Let your patients know of any potential changes for telehealth services moving forward. 

If you were offering telehealth and are no longer offering telehealth, help your receptionists know what to say in response to requests for telehealth appointments. 

Let us know if you are having difficulty switching back to in-office only appointments. 

If you have any questions about your telehealth policies, enforcement and waivers, or your office’s compliance, contact Rickard & Associates today!

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