Top 5 Telehealth Takeaways

While telehealth’s popularity skyrocketed during COVID-19, telehealth for behavioral health treatment was used more widely than telehealth for physical symptoms.

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A recent study found that telehealth was more popular for mental and behavioral health treatment, as opposed to being used for physical conditions.

The study found that the use of telehealth for behavioral health was more likely for men, under age 60, with greater than a high school education.

Telehealth has been in the spotlight, following the COVID-19 pandemic.

Last month, President Trump expanded telehealth coverage for Medicare by adding over 60 services to the Medicare telehealth list, helping to ensure telehealth’s continued use.

States and insurers are considering how to handle telehealth following the COVID-19 pandemic.

Certain healthcare entities have had major successes with telehealth, while others were left scrambling during the pandemic.

Entities planning on offering telehealth into the future can learn from the studies, along with the success stories.

One health system, Ochsner Health in Louisiana, has had particular success with telehealth. Ochsner got a head start on telehealth, starting over ten years ago to help their rural community get care.

In the last four years, Ochsner has made large investments into telehealth. Ochsner has been targeting chronic conditions and utilizing connected wireless devices to provide more accurate care.

In 2020, Ochsner performed over 300,000 virtual visits with a patient satisfaction score that was higher than satisfaction scores of Netflix or Amazon.

What can you learn from recent telehealth studies and success stories?

  1. Certain visits or services may better lend themselves to telehealth appointments, such as behavioral visits or even managing certain chronic conditions.
  2. Spending time to put the correct infrastructure in place is important for the continuity of care.
  3. Understanding patient hesitations or obstructions to utilizing telehealth services can be instrumental in addressing potential problems at the outset.
  4. Connected devices, like glucometers and blood pressure cuffs, can ensure visits go smoothly and that proper care is provided.
  5. Mobile applications for telehealth services must be both user-friendly and secure.

Comment below and let us know if you provide telehealth services and what you’ve learned about telehealth!

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