Patients Refuse to Provide Basic Information?

Many practices are not ready to deal with patients who refuse to share basic information such as a copy of their driver’s license.

After Anthem and other large scale health care breaches, many patients are becoming more and more hesitant to share their information with their doctors.

If Anthem can be hacked, so can your practice.

Many practices are not prepared and office staff do not know how to handle patients who refuse to share information or refuse to allow copies to be made of patient identification.

We can help your practice get prepared to prevent breaches and help put in place mechanisms to deal with breaches after the fact. Subscribe to stay current and up to date on important matters that will impact your practice.  (To subscribe to our blog ).

If your practices is like the majority of practices, then your practice is probably not equipped for a breach. Many doctor’s offices require that patients provide identification to verify patient identities for billing and service purposes.

But patients are becoming concerned. Many practices keep copies of patients’ Driver’s Licenses. Practices also keep records of social security numbers and credit card information.

There is a growing trend of patients fighting against these practices as they are concerned about their information being stolen in a breach.

Health care providers are becoming popular targets for hackers. We help our clients train their staff to deal with patient refusals and breaches.

Tell us about your practice.

Does your practice keep copies of patient Driver’s Licenses? What is your policy if patients refuse to let you copy their License?

In our next blog post, we will keep you informed of related issues.  To get this important information delivered directly to your mail box, 

Do you need help preparing for a breach?  We can help. To contact us about breach preparedness, a HIPAA Risk Assessment, or your other legal needs:  CLICK HERE.

P.S. If you or your patients are interested in consumer healthcare issues, check out myhealthspin.com.

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